Open records requests streamlined at Durango City Hall

The Durango Herald: Durango City Hall has implemented several technology upgrades intended to improve city services for staff and customers, including a fast digital open records request system, a self-help kiosk for quick city business, electronic bulletin boards and an online business licensing software.

The city’s new open records request system launched the first week of November, and it has reduced staff processing time of requests, said City Clerk Faye Harmer.

The city receives about 300 records requests per year. Even simple requests can take about an hour to address; staff must manually save individual emails, manually contact various city departments to collect information and set calendar reminders to make sure statutory deadlines are met, Harmer said.

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